Six experiences of the best CIO

Six experiences of excellent CIO

we often ignore the importance of mentoring in our career. However, as a chief information officer of an enterprise, he should also have his own experience and lessons in life to share with future decision makers. As a CIO, you should also leave your successful experience as a technology executive and designer to these future leaders. The following is the successful experience of Steve Williams (CIO and senior vice president of a large retail enterprise) in his career. At the age of 37, he became the youngest information technology director of the company with annual sales of $6billion. Maybe through his successful experience, you can become an excellent CIO as soon as possible

1. Fully apply the concept of customer relationship management

everyone in the company, whether he is the doorman or CEO, should regard him as your "customer". When you treat every "customer", imagine that he is the one who has the power to promote or dismiss you, so you will go all out to work. Believe it or not, then you can insert a thin piece of iron into the bottom of the main body and the dynamometer (between the bottom and the root) respectively. This is the most important and easily ignored step when you are regarded as a manager. In particular, this practice is rare in the field of information technology, so it is more effective and fruitful

2. Never use professional terms in your work. As a CIO in an enterprise, you must be able to effectively communicate with those non-technical personnel. If you can't communicate with other department heads on Non-technical business issues (such as advertising, finance, marketing, sales, real estate, etc.) for more than 30 minutes, your hope of entering any management position is very slim. As a person in charge of an enterprise, he should form the habit of talking with managers, directors and executives who are not in the information technology department as much as possible in a week, and consciously avoiding the discussion of technical issues. These layers of daily life are displayed in front of the public. The exchange of views, especially among senior managers, will send people a message: you feel more like a person who understands management than a person who only knows technology

3. When you succeed, please remember that this is the success of the team

in your work, you should pay more attention to this. Your employees are also your customers - treat them as you treat customers. Many of my former bosses ended up as my employees, and I fully remember how I was treated by them at that time. In fact, the basic attitude you should hold towards others has nothing to do with your relative position in the organization. But respecting your subordinates will also help you reduce the turnover rate of employees in your department and show your management skills to senior managers. Moreover, respecting subordinates is also a rare thing in the field of it clearing counters

4. Create a service concept

among the employees under your direct jurisdiction, ask them to do the first step ahead: customer service. You should establish an image, "I can't tolerate bad customer service, and I will try my best to find and cultivate those who do good customer service." The establishment of these values will create a corporate culture of providing "extra services", and will also help you establish a good reputation

5. Modest virtue

"Purple adjustable water wrench." Do you understand this sentence? In fact, no one can clearly know its meaning. As your customers, they can't understand when you talk to them in professional terms. Remember, you can't hold a high attitude towards anyone. A modest exchange of views can really be worth your hard lobbying and argument

6. Maintain the service level consistently

maintaining the service level is more important than all technical capabilities in the world. The reason why many talented technical talents have to leave their jobs in the end is that they have not mastered this principle. Many times, our technicians finish repairing something or a project, but they never let customers know that it has been completed, Taking Changzhou as an example. Therefore, always track and maintain your service level can get twice the result with half the effort. (end)