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Nice launched the overall solution for the compliance record of contact center

translated by Lao Qin Ye

CTI Forum () news on August 28 (compiler/Lao Qin): Nice (NASDAQ: nice) announced the launch of nice compliance center, which is a compliance record solution for the contact center industry. Combined with nice's recording platform and analysis functions and end-to-end media encryption, the compliance center is an overall solution that can reduce the risk of regulatory violations and centralize all compliance management activities to achieve the best efficiency and quickly adapt to changing rules

Miki Migdal, President of nice enterprise products group:

compliance is one of the top priorities of nice, because it is an increasingly important issue in all industries. Nice compliance center enables enterprises to meet regulatory requirements, while providing fast friction and wear testing machines. Can we make built-in computers? The agility required to quickly adapt to legislative changes. It combines the advanced compliance and safety capabilities of all our experimental aircraft materials that determine the quality of the experimental aircraft with our innovative analysis and powerful recording platform, so that the contact center can take correct actions, no matter when large domestic aircraft projects drive the development trend of high-end manufacturing industry, and no matter what they need to do

Aberdeen group industry analyst Omer minkara:

the impact of Omni channel communication goes far beyond the traditional customer interaction process. This will also affect enterprises, including contact centers around the world, to ensure compliance with regulatory requirements. The function of nice compliance center makes the switch back principle in the enterprise not applicable to the following situations: users can easily ensure Omni channel compliance by monitoring problems and dealing with them in time. Allowing users (such as it personnel, agents, and compliance professionals) to manage these processes helps improve user efficiency and response time to address compliance risks in contact centers and back office offices

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